Rich push notification displays only the title and message text

If your rich push notification is delivered as a standard notification (title and text only), it may indicate that the Notification Service Extension is missing or not configured correctly.
The Notification Service Extension, introduced in iOS 10, allows push notifications to include media attachments (images, audio, video), action buttons, badge counts, and delivery tracking. The NotifyVisitors SDK relies on this extension to enable these features.

Key points to check:

• Ensure that the Notification Service Extension is added and configured as described in our documentation.
• Use direct URLs for media attachments (image, audio, or video). Do not use URLs that point to HTML pages.

Rich push notifications work, but delivery statistics remain at 0

If rich push notifications are displayed correctly but delivery counts in the panel remain at 0, it usually means that either:

• App Groups are not set up correctly, or
• The Notification Service Extension is not fully configured.

Both App Groups and the Notification Service Extension must be correctly implemented for delivery tracking to function. If any configuration step is missing or incomplete, the notification will be delivered, but the delivery event will not be recorded in the NotifyVisitors panel.

Summary:

• Missing/incorrect Notification Service Extension → Notification shows only text and title.
• Missing/incorrect App Groups or Notification Service Extension → Rich push displays, but delivery tracking fails.